Reliability at SalesOps

The SalesOps application runs on globally-distributed edge hosting, with a managed Postgres database in the European Union (Germany) and managed authentication and object storage from the same platform provider. AI features are provided through a small, disclosed set of upstream providers.

• Target availability

  SalesOps targets high availability for the web application during business hours. We do not currently publish a contractual uptime SLA outside of signed enterprise agreements.

  Policy Commitment

• Managed provider SLAs

  The underlying database, authentication, and hosting providers publish their own availability commitments.

  Current Control

• Independent, real-time status page

  Planned

• Managed database point-in-time recovery

  Provider-managed backups are retained for approximately one month.

  Current Control

• Regular backup restoration testing

  In Development

• Cross-region backup replication

  Planned

When an availability or security incident is detected or reported, SalesOps prioritizes containment, customer communication, and post-incident review. We commit to notify affected customers of confirmed security incidents without unreasonable delay, in a manner consistent with applicable law and our contractual obligations.

• Runs entirely on managed cloud services

  Current Control

• Documented disaster-recovery runbook

  In Development

• Annual continuity exercise

  Planned

Until a real-time status page is available, service incidents are communicated by email to workspace administrators and, where relevant, through in-app notices. See our status and roadmap page.