Law-Enforcement Request Policy

• SalesOps requires valid legal process for the disclosure of customer content.
• SalesOps interprets requests narrowly and pushes back on requests that are overbroad, unclear, or lacking authority in the requesting jurisdiction.
• Where lawfully permitted, SalesOps provides prior notice to the affected customer so the customer can seek to challenge the request.
• SalesOps discloses only what is required by the request and applicable law.

Requests must:

• Come from a governmental authority with jurisdiction over SalesOps and the requested information.
• Be delivered by an authorized official on official letterhead or through a legally-recognized service channel.
• Identify the individual or account with sufficient specificity.
• State the legal basis for the request and the specific information sought.

Where the request is not accompanied by a valid legal instrument prohibiting notice, SalesOps will provide the affected customer with prior notice and, where possible, a copy of the request, so the customer can seek to challenge or narrow it.

In good-faith emergencies involving imminent risk of death or serious physical injury, SalesOps may disclose limited information to the appropriate authorities without prior notice, as permitted by applicable law.

Send law-enforcement requests to info@salesops.ca. Include your agency contact, jurisdiction, legal basis, and the specific information sought. SalesOps does not accept requests through informal channels.