Scope
This policy applies to subscriptions purchased directly through the SalesOps billing flow. Purchases through a reseller or through a signed enterprise order are governed by the terms of that arrangement.
Cancellation
Customers may cancel a monthly subscription at any time from workspace settings or by contacting info@salesops.ca. Cancellation takes effect at the end of the current billing period; the workspace remains accessible until then.
Refunds
SalesOps does not offer prorated refunds for partial billing periods on monthly plans. If you believe you have been billed in error, contact us within 30 days of the charge and we will review the request in good faith.
Free trials
Free-trial workspaces are not charged. If a trial converts to a paid plan and the customer wishes to cancel, standard cancellation terms apply.
Annual plans
Annual plans are billed in advance and are non-refundable except where required by applicable consumer-protection law or expressly agreed in a signed order. Customers can cancel renewal at any time from workspace settings.
Chargebacks
Please contact SalesOps before initiating a chargeback. Chargebacks initiated without prior contact may result in suspension pending resolution.
Contact
Refund and billing questions can be sent to info@salesops.ca.
Related documents
Terms of Service
The agreement that governs use of SalesOps.
Acceptable Use Policy
Behaviour and content that are not permitted on the SalesOps platform.
Data Processing Addendum
Terms that govern how SalesOps processes personal data on behalf of its customers.
Service Level Commitment
Availability targets, exclusions, and how service issues are handled.
Contact
Questions about this document, privacy, security, procurement, or accessibility?
info@salesops.ca